orders, shipping & delivery
Orders, Shipping & Delivery
Flora's Kiss delivers worldwide from Johannesburg, South Africa. International orders will be shipped via DHL Express Easy and Domestic orders will be shipped via PostNet both within 2-5 business days, however please note orders will be shipped on every Monday of the week.
Flora's Kiss is located right at the bottom of Africa, so please don't be wary if your parcel takes longer than you expected!
International orders will be shipped via DHL Express. International shipping costs vary with shipping location. DHL typically takes 1-6 business days to arrive.
Once your item has been dispatched, you will receive a confirmation email with tracking information
Flora’s Kiss is not responsible for delays in shipping or delivery due to weather or other uncontrollable events. Flora’s Kiss is unable to rush orders or guarantee delivery by a specific date.
Flora’s Kiss is not responsible for any lost, stolen packages or holds at customs. Items that are not signed for will be shipped back to Flora’s Kiss.
Taxes & Duties
Orders may be subject to local taxes, customs, duties, and fees levied by the destination country. The recipient of the shipment is responsible for all Import Fees. If you refuse a delivery from Flora’s Kiss, you are responsible for the original purchase and shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Flora’s Kiss.
As all of Flora's Kiss’ items are a limited collectable item, we are unable to make any refunds at this moment. Please think thoroughly before making your purchase and have a look at the size guide below to make sure it is the correct size. Thank you so much for supporting Flora’s Kiss!
If you require another size than what is readily available on the website, please pop an email to firstname.lastname@example.org, I will let you know the availability of that option at the given time.
We are very new and small company and we are working with limited resources so please be patient if we make any mistakes! The store is currently run from the coziness of home so please feel free to give any constructive criticism.